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Send IT for a Repair

If you are not from Adelaide and need to send your Device for Repair, please use the form below to provide us with your details and fault related.

Alternatively, Book an Appointment or Request a pickup if you are in Adelaide.

We simplified the Post-In process to a couple of straightforward steps to provide a quick turnaround of under two weeks and a solution to your Post-In Repair.

Expect total repair time to be around 2 to 3 weeks. It takes under a week to complete the repair. Express postage takes around a week each way (Australia Post delivery times).

Step By Step Process in Sending Your Device for a Repair

You can check each section by fault type for an estimate quote

  • “Macbook Pro A1990, which doesn’t turn on after spilled liquid over the keyboard …” is a good starting point as a query.
  • If you haven’t backed up your data and the device works, now is a great time to do it. Otherwise, Data Backup/Recovery fees apply.
  • Choosing Australia Express Post, including the packaging, will cost under $30 from pretty much everywhere in Australia.
  • Return is free (excluding any additional cover you may request).
  • Cover Insurance on Return – Choose this option while filling out the form. Otherwise, the Package will be sent without cover and no responsibility for the transit.

Our address is on the map at the bottom of the page. 

3 Andrew Avenue, Campbelltown, Adelaide, SA 5074

  • Express Post with Tracking – Packages arrive in 2-4 working days.
  • Standard Post with Tracking – Packages arrive in 5-8 working days.

Consider choosing the correct Cover/Insurance as we cannot guarantee if the package gets lost or damaged in transit. Sometimes Posties are pretty harsh with packages, although if packed well, there should be nothing to worry about. It is outside of our control when in transit.

500$ in cover/insurance value will cost 10$; While 1500$ in Cover/Insurance value will cost 30$ additional. Which covers content physical damage and loss.
The claimant will be the recipient. We cannot claim the insurance as the sender. 

  • Text or Email us the tracking details.
  • Send the Login Password as well, so we can start working on it ASAP after it arrives.
  • We will inform you of your Repair ID and Package arrival.
  • We will diagnose the device and let you know the cost and turnaround time.
  • If any changes in the quote are required, we will ask for your permission. You have the option to cancel the repair at this stage, which incurs cancellation charges.
  • A card or Bank transfer for payment will be required.
  • Business details for the Invoice are required for businesses.
  • Express Post with Tracking will ensure you get the Device back fully repaired in 2-4 days.
  • If you want to ensure the package is insured, contact us to choose an extra cover if you have already not done so while filling out the form.

How to prepare your device for Send-IT and safe shipping

Post Office White postage boxes are more expensive and not strong compared to the ones we linked below. We highly advise you to pass by Officeworks and get these boxes instead to ensure the risk of bent or damaged boxes is as low as possible.

  1. Permanent Marker – Ideally Red Sharpie – 2.67$
  2. Packaging Tape – Roll of Packaging Tape – 4.18$
  3. Bubble Wrap PPS Bubble Wrap 300mm x 3m – 4.68$
  4. Packaging Box – Depending on the size of the device either a 13″ or 15″ box is usually enough. Check laptop dimensions beforehand!
  5. Confirm with us if you need to send the charger
  6. Once Posted reply to the booking email with Package Tracking Details

Contact Details

All Fields are Required

If you have no idea how to do so, please read here Remove Mac from iCloud . We cannot do any diagnostic while the device is connected to iCloud!

Worried about providing login details to the device and data privacy? Please create a separate Administrator account so we can test the system properly once repaired.

90% of the cases this is not required, as we aim to repair the device and all data should be as it was before the accident. However, we advise to have a system of automated backups in case laptop fails, hence we can set this automated backup system for you and provide you with a 1TB Backup drive. It is an additional cost to the quoted repair cost..

This cover will be added to your final bill if you choose so.
We use Australia Post Priority Shipping. Although we pack the device carefully as described above, we cannot control the delivery process and care taken in handling packages outside of our workshop. Hence no liability if the package gets lost or physically damaged in transit. Please ensure the required cover applies in case of loss or physical visual damage by the courier company.

Each Repair if Cancelled or Unsuccessful incurs 2 fees:

  1. $100 - Diagnostic Fee to determine what is wrong with the device and what type of repair it needs. Non Refundable
  2. $100 - Repair Attempt Charge for Unsuccessful Repairs. This covers chips, components and time wasted in trying to repair the device, as we cannot reuse the parts. Alternatively, donate unrepairable device for parts to waive this fee. (Eligible Devices Only)

Ensure you understand our Terms and Conditions, and call us if you need clarification.

IT-Solve postage

Post to Address:

Recipient Mobile: 0469317177

To: ITSolve Repairs

Address: 3 Andrew Avenue, Campbelltown, SA 5074

  • Tracked Package
  • No Signature Required
  • Express if needed urgently