Self-Service Collection
of a Repaired Device
We have POBox style Secure Locker under the carport on the side of our Campbelltown Main Workshop.
It contains drawers which are locked with PIN.
Once you clear up the balance for your repair we can place your device securely there so you can collect anytime during the day/night.
Other ways to collect your device
If you prefer to pay in person or test the device before payment and collection. Please book an appointment with an Engineer.
Collect Device from Secure Locker
Following are the steps to follow to organize collection of your Repaired Device via self-service secure lockers. Click on each step to read in detail.
1. Pay for Repair
Confirmation Message of a completed Repair will be send together with a Bank Transfer Request.
Card Payments via secure link is available as well, however 2% surcharge applies. Please confirm if needed.
Inform us of a cleared balance by sending transaction details/screenshot, so we do not need to wait for the funds to clear.
NOTE: Balance is required to be cleared before booked collection appointment. Read T&C regarding repairs.
2. Choose when to collect
Collecting your Device from a Secure Locker is a Self Service.
Give us a rough estimate when would you like to collect the device, so we can secure it in the locker.
We will inform you when the device is ready for collection by confirming your Appointment and sending locker details.
3. Arrive at Locker
You can locate the locker at the side of the property under the carport.
There is a CCTV camera and Motion Lights in place so you and the device are secure.
4. Unlock Drawer
There are 4 drawers with padlocks on each Secure Locker.
Drawer Number and PIN combination will be texted or emailed with your collection notification.
5. Collect Device
Device will be in the drawer ready for collection, together with the repair note/warranty/receipt explaining what has been repaired.
Ensure all cables and items are collected from drawer.
7. Ensure drawer is closed
Ensure Drawer is closed, no need to lock if nothing is left inside.
If you are leaving something behind, enter same 4 digit pin and press OK to lock it..
In case of issues try another drawer and contact us immediately at 0469317177 / support@www.it-solve.au
8. Confirm Collection
Let us know once Collected.
Although, our motion detection and CCTV most likely has informed us.
Send us the drawer number and pin used to lock it if you have left something behind.
Choose collection estimate date/time. We will prepeare the device in the locker and send you collection details once you confirm the payment.