Self-Service - Bring Device for a Diagnostic - Flexible Appointments
We have POBox style Secure Locker under the carport on the side of our Campbelltown Main Workshop.
It contains drawers which are can be locked with a PIN.
If you need a flexible appointment time to bring your device for a Repair, choose this option. You will not be seen by an Engineer! It is a Self-Service Drop Off
Bring IN Device to Secure Locker
Following are the steps to organize dropping your Device for a Repair via our self-service secure lockers. Click on each step to read more.
1. Diagnostic fee apply
We have a Diagnostic charge to figure out the fault and give you are repair quote. This charge applies only if you DON'T PROCEED with the Repair.
If you are after a quote only, please self-identify the fault on your device from here: Macbooks, iMacs, Laptops.
If you cannot self-identify, please book a diagnostic for us to locate the fault.
2. Choose when to bring
Bringing your Device to a Secure Locker is a Self Service. You can choose a rough Date/Time suitable to pass by and DropOff your Device at the Secure Locker.
Time doesnt need to be accurate, we need this step to identify the device once its left.
We will inform you when the locker is available for you by confirming your Appointment.
3. Arrive at Locker
You can locate the locker at the side of the property under the carport.
There is a CCTV camera and Motion Lights in place so you and the device are secure.
4. Open Unlocked Drawer
There are 4 drawers with padlocks on each Secure Locker. Pick one which is unlocked.
Drawers are unlocked by Default as they are empty.
5. Place Device in Drawer
Place Device together with Adapter if requested in the Drawer.
6. Set 4 digit pin
Enter 4 digit password and press OK to lock the Drawer.
Drawer will produce green light and beep sound once locked.
In case of issues try another drawer and contact us immediately at 0469317177 / support@www.it-solve.au
7. Ensure drawer is locked
Double check if the drawer is locked.
If not locked, open and close again.
In case of issues try another drawer and contact us immediately at 0469317177 / support@www.it-solve.au
8. Inform us
Let us know once Ready and send us the drawer number and pin used to lock it.
Choose estimate date/time to bring your device to our secure locker. You can pass by anytime once you book your appointment.
Other ways to bring your device for a Repair
If you prefer to be seen in person, please book an appointment with an Engineer.