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Who we are

Our website address is: https://it-solve.au, which is operated by IT-Solve PTY LTD based in Adelaide, Australia.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

What Personal Data do we store?

Computer and Laptop Repair jobs require customers to fill in their name, address, email, phone and type of device on the Repair For one of our Booking Systems.

Media

Although currently disabled, if you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Although currently disabled, if you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

An additional cookie will be saved in your browser if you edit or publish an article. This cookie includes no personal data and indicates the post ID of the article you just edited. It expires after one day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about your usage of our website, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who do we share your data with

Your IP address will be included in the reset email if you request a password reset. Also IP address and device type used has been send as a part of the booking and submission forms.

Any third-party analytics might collect non-personal data on each visit, which we cannot control.

How long we retain your data within our database?

Although comments are currently disabled, if you leave a comment, the comment and its metadata are retained indefinitely. This is so we can automatically recognize and approve any follow-up comments instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We do keep customer repair data until it is asked to be deleted or up to 10 years per ATO requirements.

What rights do you have over your data?

If you have an account on this site or had a repair done with us, you can request to receive an exported file of the personal data we hold about you, including any data you provided. You can also request that we erase any personal data we hold about you. This does not include any data we must keep for administrative, legal, taxation or security purposes.

If you need your data to be deleted, please send your Job number, registered name on the form and generic deletion request to our email address.

Where is your data sent?

Visitor comments may be checked through an automated spam detection service.